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Engineer didn't turn up within agreed time slot

I have been waiting for an engineer all day - supposed to come between 8am -1pm to replace some wiring outside as a previous engineer identified this as a problem, so i rang the switchboard at about 1.30pm and the operative guaranteed me 100% (his words) that the engineers would come  today. it was clearly his way of getting rid of me, a typical customer services trick. He told me he wasn't able to contact the engineers as they were outside operatives. I   have been without broadband for 17 days. I don't want to be passified - I just want the issue to sorted out.

[MOD EDIT: Subject heading changed to assist community]

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Re: Engineer didn't turn up within agreed time slot

Hello Dudutzmikey

Sorry to hear this has happened 

Would you like me to take a look at this for you?

if so, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 

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