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Engineer did not show up to install broadband and phone

Hi,

So as a new customer, not a great start or first impression..

The engineer did not show up for installation and I did not receive any notice for this. Which is quite annoying as I had to take a day off work to ensure I was available for the installation.

After speaking to customer services over 8 times the earliest appointment they can offer is in 2 weeks time which is a problem as my current provider has been disconnected and I am unable to work from home without internet and a phone.

Any help on getting this resolved ASAP will be much appreciated.

thank you 

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Re: Engineer did not show up to install broadband and phone

Hi there.

Let me assist you with this

I'll take a look to see if theres anything we can do to help.

Thanks.

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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