Hi Kate,
Can you help me to understand why, unlike the majority of other sectors, it seems that Virgin have not reopened call centres in the past 6 months? Will this be a permanent approach that customers have to try and find out from each other/ spend hours and hours to try and get answers to simple questions.
Thanks for your help in understanding. I am a new customer who should be transferring to Virgin this week, but after my experience today aam definitely reconsidering the decision. (Particularly in view of the very concerning fact that they have not been able to set up their staff to work from home in more than 6 months, which does not reflect well on a communications provider.)
Thanks for your help.