Hi Kate VM tech here as you can imagine all our lines are very busy at the minute however we are offering a text service that you can use, send a message with you account number on and your problem and somebody will be in touch 07533 051809, hope this helps.
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Here to help! I'm a technician helping out whilst working from home. Find out more
If you received a quick start pack - VM "should" have checked your property on their database to check for the availability of a connection.. Look outside your house for the "omnibox" - usually a brown box. From that a cable should come into your house through a hole in the wall/windowframe etc. and end in your internal connection box. Are they just not there ?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Can you help me to understand why, unlike the majority of other sectors, it seems that Virgin have not reopened call centres in the past 6 months? Will this be a permanent approach that customers have to try and find out from each other/ spend hours and hours to try and get answers to simple questions.
Thanks for your help in understanding. I am a new customer who should be transferring to Virgin this week, but after my experience today aam definitely reconsidering the decision. (Particularly in view of the very concerning fact that they have not been able to set up their staff to work from home in more than 6 months, which does not reflect well on a communications provider.)