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Cbee
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Engineer appointment

So I moved into my new home, was previously supplied by virgin in the last few years. Received my hub4 quickstart package last night and set everything up but have just had the flashing white light for the past 14 or so hours. Spent almost an hour on the phone to Cs and 2nd line support, they tried to send activation signals but advised the signals were bouncing back and that there may be an issue on my end. They then said they would arrange an appointment for an engineer for next day / tomorrow Thursday between 1pm -6pm but have nothing showing in my appointments on my account? Or any confirmation text or email of the booking 

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Cbee
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Re: Engineer appointment

To add to this, I just received a text saying the signal was sent to my home, then immediately after another text saying it is activated 🤨

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Zak_M
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Re: Engineer appointment

Good morning @Cbee 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with activating your hub 4. 

 

Since you have had that text, have you rebooted the hub? 

 

Kind regards,

Zak_M

Cbee
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Re: Engineer appointment

Hi Zak,

 

Thanks for responding.

 

Since receiving the text, I have turned everything off and on again / rebooted.

 

That was about 20 / 30 minutes ago and still have the flashing white light 

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Zak_M
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Re: Engineer appointment

Thank you for coming back to me. 

 

Ill pop you over a PM so that I can have a further look into this. 

 

Kind regards,

Zak_M

 

 

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