Engineer appointment not showing

[MAW70]

I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line.  I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub.  The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm.  The thing is I've had no subsequent email, text and it doesn't show on the Virgin Media app in the Orders and Appointments.  

[Ilyas_Y]

Hey @MAW70, thanks for reaching out to us on the forums.

I'm sorry to hear about the struggle with the appointment in the app 😞
With the type of booking this appointment is, it will not show up in the app.
I will send a private message so that we can confirm some details and then I'll be able to confirm the appointment.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @MAW70 on the forums.

I'm glad we have been able to confirm the appointment privately.
As advised - let us know how it goes with the appointment and we can go on from there.

Kind regards,
Ilyas.