I had a text to ask if anyone had been shielding at the property. to which the answer is yes, but obviously shielding is currently suspended so it's not really relevant. However, the reply said that the eng would only work outside and not try to access internally.
I just need to let someone know that 1. no one is currently shielding so they can come inside and 2. the person who was shielding will be at work (in a hospital as it happens) so it is not relevant in any case.
I can't find anyway to message or chat or phone customer services. And the rebook your engineer links all go to a screen that just says to sign in to my account. But when I sign in I get to my homepage and nothing there to show how to contact anyone!
Thanks. It is all sorted now. I think the internet is all up and running fine I've not really been at the house TBH. They did access the property to check the router but the fault was at cabinet level in any case. I guess they aren't following the advice as per the text messages at the moment as it isn't relevant. Be good to alter the message they send out in reply to reflect this though.