Engineer Installation Appointment Track

[Ayush_Singh0805]

Hi there,

I had an appointment booked today for between 8-1 for a broadband and the engineer still has not shown up. Is there any way I can check the status as we cant track him using the app because we don’t have an account yet.

[Paulina_Z]

Hi @Ayush_Singh0805,

Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that the technician appointment did not go ahead! I understand that this can be quite frustrating.

Have you received a Welcome email containing all your new account details? If so, you should be able to register for your new online account. 

We would advise that you contact our Pre-Install team on 08000521734 to see if they're able to see why your appointment did not go ahead and if there's a reason for your install delay.

Please keep us updated so we can assist further if needed.

Thank you.