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Sweep29
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Message 1 of 9
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Email log in

Just rejoined Virgin and trying to sign into main Web page. 

It seems to accept my login details but takes me to a page that states it has sent an email to my address that contains a verification link I need to press. 

I can't access virgin account to retrieve my email so how can I confirm verification? 

Going round and round so called the virgin tech team (Indian call centre) and the guy had no idea what my problem is. 

Sent over 40 minutes on the phone and he stated he would "flag the issue and someone would call me back" 

Still waiting and still can't access my Web account to do anything. 

Can someone please explain how I can access the email to verify its me. 

BTW, I've tried access via Gmail account but no luck there as the virgin emain is not fully registered until verification happens. 

Help!! 

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Re: Email log in

Hi Sweep29,

 

Thank you for reaching out to us in our community, I am sorry to hear you are having trouble setting up a new online account.

 

Are you using the same email as you used for your old account, if you are please try to use an alternative email, also remember it will be a different account number .

 

Kind regards

 

Paul.

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Sweep29
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Message 3 of 9
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Re: Email log in

Hi. Thanks for the quick reply and yes I did use different details to my old disconnected virgin account.

Not having much luck still. 

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Re: Email log in

Hi Sweep29,

 

I would like to invite you into a private chat so I can look into this for you, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Sweep29
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Message 5 of 9
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Re: Email log in

Hi Paul 

Any update on the login issue I'm having that we discussed. 

Was supposed to receive an email from the technical dept this weekend but have not heard anything yet. 

Thanks 

Paul 

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Re: Email log in

Hi Paul.

 

Thank you for coming back to me, I have escalated this for you I T ticket number P00955455, as soon as I hear from them I will give you an update.

 

Kind regards

 

Paul.

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Sweep29
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Re: Email log in

Thanks again Paul. 

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Re: Email log in

You Are very welcome Paul, I am just sorry this is taking a while to resolve.

 

Many thanks

 

Paul.

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Sweep29
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Message 9 of 9
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Re: Email log in

Hi Paul 

Any update on my login problem. 

Still can't access VM site to check bills 

Thanks 

Paul 

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