Its proving to be tricky to figure out whats going on as i'm at work, SSHing back to home to tunnel to the web page on the router, and it keeps going down, each time the modem seems to fully reboot..
I'm told from someone at home looking at it as it happens, that it goes through the process of the light bar going off, flash red, green, then the icons take turns flashing green before going out and the light bar goes back to its off white/orange/yellow normal colour, before going off.
Does the modem know to reboot itself if it cant sync to the line? I'm trying to rule out a hardware fault with the modem as it definitely rebooting (its uptime goes back to 0) I just don't know if its rebooting because it has an issue, or its rebooting because it cant connect and its programmed to reboot in that situation.
Thank you for your stats there is something going on your upstream that modulation should be 64QAM which explains all of the T3 timeouts, a VM staff member needs to have a look into this from their end, but I believe this is what is causing your problem, you can either call in on 150, or wait for a VM staff member to pick up the post.
While you waiting go around and check that all coaxial connections are finger tight on all the VM equipment.
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Thanks Mike, Ill wait and see if any staff have picked up the post before i get home and have a good check of all the connections, however i'm pretty sure they will be fine as I checked them the last time it kept rebooting.
I went round checking all the connections were done up nice and tight as advised, inside and outside the house and along the way I discovered that the cable virgin installed ran a bit of a haphazard route down my garden wall, under some paving slabs that top the wall.. the wind seems to have blown the cable and slabs about and the cable is fairly scuffed up and damaged.. could this cause the problems being seen?
A cable which is not secured into position can move and get damaged thus causing water ingress. Even if the cable is fine there is still a problem which needs investigating. Either way you definitely need a technician to come round.