on 17-06-2022 17:58
I have approval from Wolverhampton Council to lower 6 kerbs outside my house.
Virgin have sent x2 people to ensure we can get the work done.
They left no number and they said they would send an email to wolverhampton council informing them that the work can be carried out.
No email has been sent to wolverhampton council and no work has been done yet
It’s been nearly 12 months since I paid the council for the initial process to begin
can someone help please
on 18-06-2022 16:05
on 19-06-2022 00:06
on 21-06-2022 08:36
Welcome to our Community Forums! Thank you for your first post and I'm sorry to heart hat you're having some issues with our services.
Can you please clarify what it is that needs moving? Please see what @jbrennand advised so we can look into this issue further for you.
Is there a cabinet that needs removing? Please let us know so we can help further.
New around here? Check out the do's and don'ts, in our Community FAQs
on 21-06-2022 10:17
I really appreciate the response, We have C.A.T Box under the path outside i have attached the picture below, i have approval from Wolverhampton Council to get the work done.
VM have come to see the path twice and approved the work, but they would need a send an email to Wolverhampton Council (I have the email address) so the work can be carried out.
Any help would be brilliant
on 21-06-2022 13:26
Did VM tell you that their cover is OK where it is and suitable for vehicle weights, or has it got to be moved?
on 21-06-2022 14:30
21-06-2022 14:43 - edited 21-06-2022 14:44
Exactly. I asked because if the cover has to be dropped in height to match a new slope in the pavement, or otherwise adjusted, Virginmedia will expect to be paid for the work.
on 21-06-2022 15:17
So VM did say the CATV Box is fine to drive over we would just need to have path at a bit of a slope.
VM have said it is fine I dont mind another representative coming out to check the box again but we have had x2 people come and view the CATV box and they said it was fine.
They came out to check to see if it could withstand the weight of a vehicle which they said it can.
on 21-06-2022 15:24
who came from VM - did you pay for any survey or was it just a tech who came and said it would be fine - if the latter thats not how it works - afaik you need an official survey done and thats a few hundred ponds