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Downstream SNR Level issue (and router rebooting)

Having potentially a few problems with my internet.

My router keeps rebooting, and looking at some of the advice on here I have identified the following.

My SNR is 31 and 28 for channel 11 and 12 (understand it should be above 34.5) - see below.

There is work being done to improve the service in my area. Is this likely to be linked to (or the cause of) the issue? Or is it something else?

Faults ref number I was give previously is F007962393.

Just want to be sure I don’t potentially have two separate faults going on, as on top of this I have internet speeds that are shockingly low, but have been advised that that is being improved separately.

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1138750000-438256 qam1
2146750000-3.738256 qam2
3154750000-2.738256 qam3
4162750000-3.438256 qam4
5170750000-3.538256 qam5
6178750000-3.938256 qam6
7186750000-438256 qam7
8194750000-4.538256 qam8
9202750000-538256 qam9
10210750000-5.737256 qam10
11218750000-631256 qam11
12226750000-5.528256 qam12
13234750000-538256 qam13
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Very Insightful Person
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Re: Downstream SNR Level issue (and router rebooting)

Not to mention your power levels on some channels are -5 dBmV or lower, which causes problems (I'm assuming you truncated the channel listing at 13, rather than that being the hub).  Normally VM fix area problems ahead of customer specific faults (which makes sense) so you may have to wait but my feeling is that you may also have noise and power problems unique to your connection that may need a technician visit to fix.  Forum staff will advise when they pick up your post.

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Re: Downstream SNR Level issue (and router rebooting)

Hi NP100,

 

Thanks for posting, we appreciate the frustration caused  as you are still having on going issues with your speed.

 

Upon checking the faults reference number you have F007962393 there is still an ongoing issue in your area where you will receive slow or intermittent services until the upgrade work had been completed.

 

We are estimated to have these issues resolved by the 17th of June at 13.15pm. 

 

Unfortunately until this area fault has been resolved we will be unable to book any technicians visit. After this time if the problem still persist we can then look at getting an appointment booked in for you.

 

Kind regards Jodi

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Alessandro Volta
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Re: Downstream SNR Level issue (and router rebooting)

The noise issue is one on which you should hare received a separate response from the VM bod.

Noise on 2 channels scuppers everything because the data is fitted together in your hub from the separate channels.

If you have tired lasers in the optical node, and their replacement is part of the area upgrade, the VM bod should confirm. A fault of this type is usually confined to a particular optical node so the word "locality" is more appropriate than "area". I suggest you check with your neighbours to see if they have the same fault and come back to this thread with the answer.

Seph - ( DEFROCKED - My advice is at your risk)

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