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Steflucas
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Don’t think I have virgin wall socket

Hi

i don’t think I have a virgin wall socket, I think what I’m trying to connect to is the tv aerial cable. 

can’t find how to get a virgin engineer to come out? And phone lines aren’t open? 

-tony-
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Re: Don’t think I have virgin wall socket

start outside - is there an external box - if so follow any wires that could go inside - there may or may not be a wall box or just a wire sticking out of the wall - post a photo of what you have

____________________

Tony
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Steflucas
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Re: Don’t think I have virgin wall socket

A2B2B3EA-288B-490A-8A90-A3B85CEDA86D.jpeg

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Steflucas
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Re: Don’t think I have virgin wall socket

378C22A7-4B90-46E5-8E39-61AEBB0D304B.jpeg

hi Tony, these are the only two things I have. One looks like TV aerial and another looks like an absolutely obliterated box of a load of wires outside?!

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-tony-
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Re: Don’t think I have virgin wall socket

the external box is certainly VM - a mess and you need a tech to sort it but the cable connections are ok - thin wire is phone line which is of no interest - single inlet on splitter is input that feeds 2 outlets - those 2 wires are the ones to follow - see if they go inside and whats there - one goes straight though wall where external box is - whats on the inside - other wanders off - may go to another downstairs room or bedroom

the internal wall box - to top connection looks like an aerial connection - cannot see bottom one as you have cable in it - but if its same as top is no interest

so follow external cables 

____________________

Tony
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Emily_G
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Re: Don’t think I have virgin wall socket

Thanks for the post Steflucas and welcome to our community.

 

Sorry for the delay in response, have you been in touch with the team to organise this?

 

Thanks, Emily.

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nodrogd
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Re: Don’t think I have virgin wall socket


@Steflucas wrote:

378C22A7-4B90-46E5-8E39-61AEBB0D304B.jpeg

hi Tony, these are the only two things I have. One looks like TV aerial and another looks like an absolutely obliterated box of a load of wires outside?!


Twin satellite outlet. Not Virgin.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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