Hello. I recently purchased the self install package thinking I had the correct connections to make the installation simple to do myself. Unfortunately the socket I have is totally different from the one my box requires. Is there any way to have an engineer come and install the correct sockets?
Welcome to our Community and Virgin Media family - and thanks so much for your first post! I was sorry that you have been unable to install your equipment yourself and required a manned installation to complete the work.
I have located your account and can see that you have since contacted us and managed to arrange a visit; I do hope that your services are all now up and running at home and working ok? Please do not hesitate to get back in touch if there is anything further we can assist you with