Hi @Ibi12,
Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you've had some issues with your Hub 3 install.
You can get more information and help on our Quickstart page to see how to install your new services. If you need some assistance after receiving your equipment, we can send out an engineer to help you set up if needed. 🙂
Is there anything that we can assist you with at the moment?
Please let us know.