Virgin Media Community

[Ibi12]

Hi. The website tells me I’m eligible for the self-setup kit. I’m assuming this is because we had virgin tv (and I think broadband?) in 2007 or 2008. I tried looking for the wall box but could only find these cables. Will these work for 300mb broadband since they are over 10 years old now, if at all? The cable sticking out the wall has ppc ex6 07 written on the metal part if that help at all. Also used to have sky so one of them might be for that. Thanks 😃 https://imgur.com/a/OvoAvKO 

[carl_pearce · Accepted solution]

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@Ibi12 wrote:

Hi. The website tells me I’m eligible for the self-setup kit. I’m assuming this is because we had virgin tv (and I think broadband?) in 2007 or 2008. I tried looking for the wall box but could only find these cables. Will these work for 300mb broadband since they are over 10 years old now, if at all? The cable sticking out the wall has ppc ex6 07 written on the metal part if that help at all. Also used to have sky so one of them might be for that. Thanks 😃 https://imgur.com/a/OvoAvKO 

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You could buy one of these, to fit to the cable sticking out of the wall:

https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

However it's probably best to get an engineer out to fit a new internal wall box.

[Ibi12]

ah thats a shame. Ok thank you.

[Paulina_Z]

Hi @Ibi12,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you've had some issues with your Hub 3 install.

You can get more information and help on our Quickstart page to see how to install your new services. If you need some assistance after receiving your equipment, we can send out an engineer to help you set up if needed. 🙂

Is there anything that we can assist you with at the moment?

Please let us know.