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amigastu
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Do flats take longer to get services?

we used to be a Virgin customer before moving to an area that wasn't cabled. Cable has just been installed all around where we are now, but although all the neighbouring addresses that are houses can sign up, our block of 9 flats still says that no services are available. 

Does it take longer for flats to get provisioned or are they likely to just skip us altogether?

Any ideas from anyone that's been in a similar situation?

Thanks. 

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gary_dexter
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Message 2 of 11
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Re: Do flats take longer to get services?

Enough people need to request it or the flat owner/maintenance company may have their own preferred provider for the building. 


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Gareth-VM-TECH
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Re: Do flats take longer to get services?

I Will PM you to try help

Gareth


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Anonymous
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Message 4 of 11
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Re: Do flats take longer to get services?

also the flat owner may not of given permission to install.
amigastu
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Re: Do flats take longer to get services?

Thanks, I don't think it's a preferred provider issue as there's not one supplier for the whole block. Current TV and broadband provision is down entirely to the owners of the flats. 

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nickym12
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Message 6 of 11
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Re: Do flats take longer to get services?

can somebody from VM contact me. We are 12 flats and VM cable is next to the building, but when I check my flat it says not available. When I contact the building manager he says he needs somebody from VM to contact him to initiate getting it set up. But how do I get somebody from VM to contact him to get the ball rolling! It's all very catch-22. Not helped by VM website that makes it impossible for me to contact VM!

Simon
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campo7
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Message 7 of 11
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Re: Do flats take longer to get services?

Happy to take a look if you pm me your full address. 


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amigastu
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Re: Do flats take longer to get services?

Hi,

We haven't been able to get any further with this, are you still available to have a look at this for us if we get you over our address?

Thank you!

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nodrogd
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Message 9 of 11
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Re: Do flats take longer to get services?

Flats are an awkward subject, not just because of permissions.

Virgin will not install externally any higher than the First Floor as installers are not heights trained & have no equipment to access above first floor. Also some councils ban any visible external wiring from communal buildings.

In the above cases a service can only be provided if the building can be wired internally via a central equipment cupboard, & any building owner would be expected to contribute to the costs.

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amigastu
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Message 10 of 11
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Re: Do flats take longer to get services?

We're on the ground floor so height isn't a problem, but we just need to get someone from Virgin to contact the property owner to arrange access to install the cable. It's just trying to work out how to put the two of them in touch as there's no way to contact Virgin to give them the info.

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