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Do flats take longer to get services?

we used to be a Virgin customer before moving to an area that wasn't cabled. Cable has just been installed all around where we are now, but although all the neighbouring addresses that are houses can sign up, our block of 9 flats still says that no services are available. 

Does it take longer for flats to get provisioned or are they likely to just skip us altogether?

Any ideas from anyone that's been in a similar situation?

Thanks. 

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Alessandro Volta
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Message 2 of 7
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Re: Do flats take longer to get services?

Enough people need to request it or the flat owner/maintenance company may have their own preferred provider for the building. 


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Forum Team (Retired)
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Message 3 of 7
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Re: Do flats take longer to get services?

I Will PM you to try help

Gareth


Here to help! I'm a technician helping out whilst working from home. Find out more


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Very Insightful Person
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Message 4 of 7
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Re: Do flats take longer to get services?

also the flat owner may not of given permission to install.

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Message 5 of 7
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Re: Do flats take longer to get services?

Thanks, I don't think it's a preferred provider issue as there's not one supplier for the whole block. Current TV and broadband provision is down entirely to the owners of the flats. 

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Message 6 of 7
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Re: Do flats take longer to get services?

can somebody from VM contact me. We are 12 flats and VM cable is next to the building, but when I check my flat it says not available. When I contact the building manager he says he needs somebody from VM to contact him to initiate getting it set up. But how do I get somebody from VM to contact him to get the ball rolling! It's all very catch-22. Not helped by VM website that makes it impossible for me to contact VM!

Simon
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Re: Do flats take longer to get services?

Happy to take a look if you pm me your full address. 


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