Virgin Media Community

[emmalt1298]

Hello,

I've recently moved home (transferring my old property's contract to the new place) and I was told I could use my old equipment as the properties are very close to one another. I'm due to reactivate the service today.

However, I've received an email from Yodel that they're delivering new equipment. 

I'm now confused about whether I'm supposed to activate the new or old equipment, especially as I haven't received any notification that I need to return the old kit either.

Help?

[Tudor]

You can only have one hub registered to your account, so try each one in turn to see which works.

[Paulina_Z]

Hi @emmalt1298,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that your move caused some confusion as to which Hub you should be using. 

Please try connecting the Hub you already have to see if this will connect to our services. Keep us updated on how you get on and if there's any further assistance that we can provide.

Thank you,