Distance from VM hub and 360 box to TV

[CBeckett21]

Hello again,

I may be absolutely thick I am aware of that, I have connected up my VM hub to our Telewest socket, which is now up and running (The socket is located in our downstairs loo, how very bizarre).

I am stuck with my 360 tv box, which needs to be connected to our hub via the white co-axial connector, how on earth am I meant to hook up our tv to the 360 box, when the 360 box is in our hallway? 

HELP! I am very confused 😞 

[Tudor · Accepted solution]

VM will put in another socket exactly where you want it. If it’s a new installation it will probably be free otherwise the cost will be £25.

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[CBeckett21]

Cheers, I've spoken to someone on Whatsapp who has confirmed a technical visit for the 4th, I presume they'll be able to put in another socket closer to the TV area,

Not sure why anyone would need a socket in the toilet.

[newapollo]

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@CBeckett21 wrote:


Not sure why anyone would need a socket in the toilet.

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Maybe they were expecting a 💩 connection?

Sorry, couldn't resist it.

They'll place the sockets wherever you want them as long as it's not above first storey height.

[Akua_A]

Hi @CBeckett21,

Welcome back to our community forums and sorry to hear you had an issue with your self-installation. We are however glad to hear an appointment was booked to resolve this. Please let us know how the appointment goes and if you need any further help after.

Thanks,