on 02-08-2022 12:45
So angry meant to be installed yesterday, left sky so no TV and no internet and 2 young children. Still no install now received no communication from virgin, I had to do all calling and woke up to email today saying install now 12th not acceptable can someone get a manager to contact me because when I call they fob me off and still waiting for call back
[MOD EDIT: Subject title changed for clarity]
on 02-08-2022 13:49
on 03-08-2022 00:10
Can anyone who works for virgin actually message me in private or something I need to speak to someone
on 04-08-2022 10:04
Saying now after phone call 6-8 weeks for installation. Absolutely disgusting and ridiculous
on 04-08-2022 11:56
Mine was supposed to be done the 2nd August, now been pushed back to 6th september
on 04-08-2022 13:36
Unfortunately the sales people do not (or more likely cannot) check whether there will be any delays in installation. If they did, you might go away. They just want to get you signed up.
Remember that even those new dates are still only estimates and could change again.
on 07-08-2022 12:03
Hey gallearsc, thank you for reaching out and a warm welcome to the community I am sorry to hear about your install experience.
These type of jobs can get delayed due to planning permission.
However I want to look into this and get to the bottom of it, I am going to send you a PM.
Please can you look out for the purple envelope. Thanks
Matt - Forum Team
New around here?