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Emma_C
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Message 11 of 17
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Re: Disconnecting Internet happens frequently

It's all looking great from here at the moment. 

Can I ask how you're connecting when it's disconnecting? 

Is it doing this across all devices or specific ones?

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omnitwonk
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Message 12 of 17
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Re: Disconnecting Internet happens frequently

the broadband goes to limited and so I jsut click on the wifi list and disconnect and reconnect via that.  It appears to be be hapening on my laptops and phone.

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Emma_C
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Message 13 of 17
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Re: Disconnecting Internet happens frequently

Thanks. 

Would you be able to try a pin hole reset for me?

Please only do this if you still have the original password sticker on the hub. 

 

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omnitwonk
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Message 14 of 17
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Re: Disconnecting Internet happens frequently

pinhole test cant be done sorry

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Emma_C
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Message 15 of 17
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Re: Disconnecting Internet happens frequently

Do you no longer have the original password?

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omnitwonk
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Message 16 of 17
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Re: Disconnecting Internet happens frequently

nope

but it appears to be working at the moment so wull leave it alone

 

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Emma_C
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Message 17 of 17
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Re: Disconnecting Internet happens frequently

No worries, see how you get on and if it continues we'll see what else we can do to help 🙂 

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