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Disappointed new customer

Not applicable

I joined Virgin Media several days ago and was told it would take 48 hours for delivery of the equipment. I'm now at day 3, was told by the call centre yesterday afternoon that the delivery would definitely take place yesterday. It did not.

I still haven't received any texts or messages from Yodel, no tracking number and no notifications on the Virgin Media portal that my delivery is delayed or when to expect it.

As someone who must work from home I've now had to purchase a portable Mini Wi-Fi device from EE to get me online, answering emails and taking video calls. So my experience so far has been pretty awful, cost me £80 for a Wi-Fi dongle with EE, and that's before I've even paid my first bill with Virgin Media for equipment and a fibre connection I still don't have.

Previously been a BT customer and never had a problem with them in 6 years and already debating if I should move back based on how this has gone so far.


Alessandro Volta

You won't be charged until the connection is in and working. You can cancel now or up to 14 days after without charge.

It was a wise decision to get the 4g backup if you rely on broadband for work. 

Forum Team
Forum Team

Hey NewCust1, thank you for reaching out and a warm welcome to Virgin Media and the community I am so sorry to hear about your experience up to yet.

I understand how frustrating this is and I want to get to the bottom of it.

I am going to send you a PM, so please can you look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?