My partner is with Virgin media (home phone tv and broadband) and the telephone system is soon being changed to the fibre network. She currently has a fall alarm and a Telecare system plugged into the phone line which is essential for her. I am concerned whether it will work with the new set up and have received differing answers from both Virgin and Telecare. The latest email received from Telecare states
“We have held meetings with Virgin, and they have been able to confirm some details of the digital switch over they currently have in operation.
Firstly, Virgin will provide notice of any intended changes, and then if you let them know there is a care line in place they will offer additional support during the switch over.
Some hubs virgin have in the field are fully compatible with the existing alarms. Others require adaptors that Virgin can supply, which enable use of the alarms. BT digital and Sky digital customers all have hubs that support our alarms.
However, current plans within the Telecare Service, are for all systems to be digital, in line with the UK government schedule, for 2025.”
With our area due to change over in the very near future we are obviously concerned about this - can anybody put my mind at rest please to confirm that this is feasible to work and do I need to take any action ahead of the installation.