Virgin Media Community

[regnarts]

Hello,

I've just received my broadband hub, quick setup, however the wall sockets in my new flat are different and I've been looking everywhere to contact someone or book a technician.

Also due to me moving I lost my notebook with the security question therefore I wasn't able to contact via customer service.

What do I do?

[-tony-]

what have you actually got as sockets and cables - post some pictures

[regnarts]

This socket was already in the flat when I moved in

Wall socket with VM logo

This is the cable that I received

Cable

[-tony- · Accepted solution]

ok - the cable coming out of the wall box is what you need - follow that and find the other end and fit that into the hub - if the cable is damaged or too long remove it from the bottom of the wall box and fit the new one - the new one is push fit - the old one may be that or a screw fit - they both fit the connection on the wall box

you may have to activate the hub - 0800 953 9500

all being well that should do it

[regnarts]

It's working, wasn't sure whether I was supposed to connect it to the existing cable because on the box it says Telewest so I thought that was a different provider.

Anyways, thank you for your hel -tony-

[nodrogd]

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@regnarts wrote:

It's working, wasn't sure whether I was supposed to connect it to the existing cable because on the box it says Telewest so I thought that was a different provider.

Anyways, thank you for your hel -tony-

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Telewest merged with NTL, which rebranded as Virgin Media. Its all the same now.