Virgin Media Community

[Clevis]

 

Hi! I just moved and I’m trying to install my kit but the wall socket looks different as the cable doesn’t fit in. I’m trying to book a appointment with an engineer but VM take too long to do it so I’d like to solve it by myself. What should I do? Any idea? and if I buy a adapter? which adapter should I buy? Here’s the pictures of the wall socket.

 

 

 

 

 

 

[Z92]

Is the other side of that wall where the Virgin external box is ? As that doesn't look like a Virgin internal box.. 

[LittleMick73]

Hi one is a phone socket the other is an ariel connection, looks like you need an engineer install. Regards Micky

[LittleMick73]

Phone 150 free from a virgin phone or 0345 454 1111 from any other phone

[Clevis]

 

There’s a Telewest external brown box.

[Z92]

Great, follow the cables from the brown box and see where they go. Do they go to the phone socket? 

[nodrogd]

Looks like the previous occupant has removed the Virgin cable & had an aerial cable put through the hole. You can see the cheap coax going into the old omnibox outside.

[Z92]

Nice investigative work their nodrogd !  

I wonder if the OP is willing to open up that omnibox to confirm ? 

[Clevis]

They goes to the ground and up.

 

 

[nodrogd]

I would say there may be a wall socket somewhere else as there is an RG6 cable going up & then round to the side wall. What I see confirms my suspicions about the aerial connection, which looks as if it splits to go to another room (the small red cover on the wall of the 1st floor) & then continues up to the roof.