As per the guide I’m supposed to ‘push the red end of the cable into the wall socket’ however there is already a cable present. The cable isn’t attached to any connector I can see; it instead goes into the box.
There is a second socket on the wall nearby with two connectors, is this where I’m supposed to plug the router into?
Screw the cable that is hanging out the wall into the back of your cable modem, and then wait until VM staff see your post and book an engineer visit to come and fit an isolator into that wall box so it matches how things should be set up.
2 2 out socket is no good - the other one certainly looks like VM and the coax is right - take the cover off and see whats inside - there should be an isolator with the connector sticking out but maybe someone pushed it back - if its there you can use the long white cable thats there or disconnect it and add the isolator cable that came with the hub - if the white cable goes through the wall and connects to the internal box then as said above you need a tech to sort things
Interesting as the isolator that VM fitted my Hub, screwed in between the cable and the Hub. To top it all off, I've had VM(ex-NTL) for 20+ years, but they only installed the isolator about 3 years ago when out to try and fix a phone line issue. I suspect there is an old isolator/splitter somewhere in the circuit, but the engineer just stuck the one on the Hub for safe measure!
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