A warm welcome and thanks for posting on our community forums. Really sorry to hear that you've not had delivery of your equipment, we know what an inconvenience this is, especially when you have been waiting all day.
Remotely looking from our end, we have located your account from the details provided from your community profile and can see that you have been credited for a delayed install.
Can we ask if you are in receipt of the equipment now? If not please check the tracking link here.
Please let us know about the above so we can assist you further.