@vmediasucks23 wrote:
Have I made a huge mistake by signing on with Virgin for Broadband?
I have had so many issues with trying to get hold of them since I signed up a couple of days ago.
When I started, I had a readily available tech walk me through how to sign up and provide my band details of course.
I had mentioned to him that I must ensure that they added on my file NOT to go to my home unless myself or another person present since my elderly parents are ill and cannot answer the door or help with any install issues. The moment I was approved, the tech disappeared and I cannot get hold of them.
I've tried chat, whatsapp and calling several times.
Is this the norm with them?
OK firstly you absolutely weren’t taking to anyone technical, you were actually talking to salesperson, who frankly would promise you that, as a special offer only available to a select few if you agree NOW, Kylie Minogue will turn up twice a week to vacuum your living room; wearing only a bikini, if they thought it would get the sale - because they are salespeople and that’s what they do.
Of course once signed up, they vanish quicker than morning dew in a heatwave, never to be heard of again, or even any acknowledgement that they ever existed!
And, to be fair VM certainly aren’t unique in this!
Anyhow, I can almost certainly promise you that no notes have been made against the account, the installers absolutely will turn up as and when they feel like it, they are all outsourced contractors and VM simply don’t have any mechanism, or indeed, desire to ask them to pre-arrange things, and even if they did, it is likely that these requests would be ignored anyway!
