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Delivery of kit

Badger24
Joining in

Hi I waited in all day yesterday after having a day off work for my hub 5 to be delivered.

Nothing came.

Today still no contact from yodel with a delivery time.

Can you check this for me please 

 

1 ACCEPTED SOLUTION

Accepted Solutions


@Badger24 wrote:

Is there any reply as I do not have a tracking number for yodel just a text message received on 29 March and nothing else. Just informed yodel will deliver on 30 March and nothing else received today either 


It can take several days for a reply on here.

See where this Helpful Answer was posted

5 REPLIES 5

Badger24
Joining in

Is there any reply as I do not have a tracking number for yodel just a text message received on 29 March and nothing else. Just informed yodel will deliver on 30 March and nothing else received today either 


@Badger24 wrote:

Is there any reply as I do not have a tracking number for yodel just a text message received on 29 March and nothing else. Just informed yodel will deliver on 30 March and nothing else received today either 


It can take several days for a reply on here.

newapollo
Very Insightful Person
Very Insightful Person

Hi @Badger24 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Badger24,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you've not received your parcel yet! I can understand how frustrating this can be.

I'll be more than happy to look into this further for you and see what I can do to help.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you! 🙂

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Badger24,

Thank you for coming  back to me via Private Messages and for confirming that your issue has been resolved as a member of our team contacted you directly. 😊

If there's anything else we can do to help, please let us know so we can assist further.

Thank you!

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs