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Delivery issues

Joining in

I'm a new customer who ordered a TV and broadband package on the 13/12. It was to be delivered on 20/12 at my new house. I received a welcome and pre contact email but no confirmation of delivery date and it never came. I tried calling but I don't have an account number. My order reference number is CH2029167396


Very Insightful Person
Very Insightful Person

Hi @Cherry24 

You could try calling the pre-installs team on 0800 052 1734

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi @Cherry24,

Welcome to our community forums and thank you for your first posts. 

We are sorry to hear you have not heard anything regarding your installation. We can understand the concern caused and we want to best help. I have sent you a private message to further look into this. Please look out for the purple envelope and provide a response when you can.


Forum Team

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