Delivery & installation

[MissSwanson92]

Hi. I have just ordered virgin media tv & broadband to take over my sky that comes out on contract on the 12/02/23 … 

my delivery day for QuickStart boxes is 03/02/23 .. 

will my contract start from that date or am I able to connect on the 12/02/23 when my current contract ends? 

[newapollo]

Hi @MissSwanson92 

You should really connect the VM equipment when you receive and make sure everything is working.

Better to do that and pay both providers for 9 days than leave it until the 12th and find the VM connection doesn't work.

You have a 14 day cooling off period if you aren't happy with the connection, it also affords  you time to receive help to make the connection better if needed.

[MissSwanson92]

Hey, that makes sense I shall do that Thankyou. 

Also I haven’t received the confirmation email but have received the pre contract documents which I had to confirm to then be told they have my order. 

I don’t suppose you know how long that takes to come through? As I have no account number so can’t access the my Virgin section. 

thankyou.

[Chris_W1]

Hi MissSwanson92, thanks for the message and welcome to the forums. 

The once the service is activated you will charge from that date. 

Please let us know if you require any further assistance?

Kind regards, Chris.