Delivery Not Received

[rbcemx]

Hello

I ordered a self installation kit last week to arrive for the 11th of September, however, I have not received the package nor any other information apart from my pre-contract documents. I can’t to sign in to my account as I do not have any account information. 
Please can someone help?

[VM-Jon]

Hi @rbcemx 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Gareth_L]

Hello rbcemx.

Just a quick message to see if you still need help with this.

We can see @VM-Jon has sent you a message privately.

Hopefully everything is now sorted.

Gareth_L

[VM-Jon]

 @rbcemx 

Thank you for talking to me privately, I understand this has now been resolved for you. If you need anything further please do not hesitate to come back to us here.

Jon

[rbcemx]

Thanks Jon for all of your help - placed a new order via phone as previous didn’t go through!

It is meant to be delivered today however I’ve not had a tracking number so not sure whether it will arrive! 
Thanks

Rebecca

[VM-Jon]

Hello again Rebecca,

I have sent you a private message to assist further. I can see your order is out for delivery today, please check your private messages for more information.

Jon