My broadband should have gone live on 2nd Dec 2022, I get a date each month but then the day of installation it gets pushed back to the next month. They will now ‘install’ mid March.
I’ve put in 2 complaints, spoken to the pre installation times many times, get apologies but nothing actually happens.
The dongle they have provided is crap as it only ranges to the room you’re in, so my lodger who works from home said he will move out if this isn’t resolved ASAP.
So, will Virgin ever install the broadband? Am I just being messed around? If I leave them, will I get the compensation owed? Who can I contact to escalate my complaint?
do not leave or cancel just let the compensation mount up - you may have to fight for it and go to the arbitrator but you will get it - you can come back here for help
will you get installed - probarbly but as and when - ringing - asking here will not change that as and when - you need a plan in the mean time - if you have 5g in the area then look at 3 - £25 a month on a 30 day contract via their mobile BB - i left VM for that - i get 500 down at best 50 up - it falls back to 4g at times but its still usable - you might need a router more central as their router needs to be near a window but it works
other than that look at other isp's BUT let the VM install continue and cancel in the 14 day cooling off period when they finally install and then get the compensation