My internet was due to be installed on May 8th and it was finally installed on June 12th - a 35 day delay
I was told during this delay that i would receive compensation for each day of the delay (note: the delay was definitely Virgin's fault; i was told the internet couldnt be installed because there was no cable but lo and behold in June they were able to install it and the cable repull still hasnt happened)
I've just received my first bill and ive only received credit for 2 days worth of delay. Does anyone understand why that is and how i can get compensation for the full delay?
Do you have proof it was Virgin's fault? Delays caused by other people such as contractors (such as those who typical pull the cable through) or the council (for planning permission for any road work necessary) don't count.
the engineers who finally installed it confirmed it should have been installed on first visit May 8th.
the beginner who came on May 8th said he wasn’t able to install because a cable repull had to be done first. However, the cable repull still hasn’t happened and the new engineers were able to install (there is already an active cable m). Ie the cable repull was not the issue and it was just a mistake from virgin