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Delayed delivery with no further notice

HDF850
Joining in

on ‎20-12-2023 09:59

Hello, I placed an order for broadband on Dec.13th and chose a delivery on Dec.18th. However, I still have not received anything yet, either any e-mail from Virgin Media (except for the pre-contract documents) or any notice from the courier. Could anybody let me know how to track the status of my order and delivery in this situation?

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VM-Jon
Problem sorter

on ‎20-12-2023 10:56

Hi @HDF850 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

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