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Delayed delivery with no further notice

Joining in

Hello, I placed an order for broadband on Dec.13th and chose a delivery on Dec.18th. However, I still have not received anything yet, either any e-mail from Virgin Media (except for the pre-contract documents) or any notice from the courier. Could anybody let me know how to track the status of my order and delivery in this situation?


Forum Team
Forum Team

Hi @HDF850 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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