Ahhh, hello.
What a shambles.
Ordered virgin media services (broadband & TV) on November 26th 2021. Offered an install date of December 19th, a Sunday. Great I thought, just before Xmas, I can carry on working from home but with a faster connection (previous connection was with EE which never really went wrong but they dropped their TV service and started increasing their prices).
So I told EE and stupidly cancelled my contract with them for it to end on the Monday (20th December) thinking virgin will install OK on the weekend.
Virgin guy turns up on the Saturday (18th) when I was out and calls me. Tells me there's an issue with the cables and doubts the job will go ahead the following day. OK I say, let me call customer service to see what's going on and what they are going to do to resolve it. I'm thinking at this point I can live without a connection for a few days, surely they'll put this issue as a reasonably high priority and get it sorted in a few days.
How wrong I was.
Here starts the saga, the Virgin media customer services phone lines have to be among the worst you could ever have the misfortune of dealing with. You constantly get shunted from department to department, call centre to call centre, each time having to repeat your account number, area code, password and problem. I've had people hanging up on me for asking simple questions, being transferred to 'sales' a couple of times when asking to speak to a supervisor and so far have spent close to 4 hours on the phone trying just to get this issue actioned.
I'm writing this while waiting for my 4th 'install slot' to go ahead today. Engineer due to turn up (at 1pm, its 2pm now) to finish it off, who knows. Let's see if they can keep their promise!
First World problems of course, but you would hope if something goes wrong that a company providing a service would treat that issue as a priority and not bump it down and just leave you to sort out other customers. I'm in Enfield North London, not out in the sticks
We shall see, just had to vent after 6 weeks of waiting, and calling, and waiting, and calling..... Zzzzzz