Hi joelindley, thanks for the message and sorry to hear about the experience you have had with the new install.
We appreciate this has been a very frustrating time and you were looking forward to enjoying your new service. We want nothing more than to provide the service but the problem as you may have been made aware is one of construction.
We do not come across these issues until we action the installation. When you first call, the Sales team check to see if the address is marked as serviceable. This simply means the architecture is in place. In this case it is. Prior to you install a crew come out to what we term pre-pull the external cable. It’s at this point we sometimes come across constructions issues. Services are subject to availability.
Have you been advised that we will need to do a cable repull and if so this can be done at anytime up until the day of installation.
Chris