Signed up to Virgin Media over a month ago with a scheduled installation of 19th September. After multiple conversations with pre installation team who assured me that the planned installation would go ahead. I then receive no notification until I go on the app to discover that my installation has been moved to 4th October.
My current provider are due to cut off services on the 19th and due to the late notice they can not extend.
I work from home and can not go over 2 weeks without internet.
On top of this the pre installation team say that there is still external work that needs to be done though the pre installation has happened (now have cables and a brown box outside my property ready to go). Apparently there is one single job assigned under a code that no one understands. A site survey was due today between 8am and 1pm where someone was supposed to arrive and explain the issue but surprise no one turns up
A form was apparently sent to request an installation on the 21st September and should have been confirmed by now but once again no update.
As stated I can not go 2 weeks without internet and ‘hots spotting’ from my phone os not compensation
When trying to cancel by contract I’m bounced from department to department with calls being disconnected and not called back
I need this sorted as it seems just talking to someone on the phone does not resolve things
