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Mikeatbesharp
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Delayed Installation - how do I get connected?

Hi,

My installation keeps being delayed and I'm being refused a dongle by the call centres, even though I can see on here it has been offered. 

One member of staff even said that they had never heard of a dongle or a way to connect wirelessly. 

Does anyone know how I can talk to someone who can tell me more than just 'we can't do anything until the external work has finished' and then keep repeating it until I eventually hang up?

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