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kek08
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Delayed Installation - Moving Home Service

Hi,

I have recently used the moving home service and my installation date has been delayed for 3 weeks. I am looking for a clear answer as to why and if any thing can be done to speed up the process. I was also issued the wrong contract which is anther farce in itself. 

Time Line

08/09/2020 - Arrange moving home service via online chat and arranged installation date for 21/09/2020

15/09/2020 - Pre Installation work done on the house

18/09/2020 - Text from Virgin confirming installation date as 21/09/2020 and completed Covid related questions

20/09/2020 - Text from Virgin at 16:26 explaining that further external works are required and the installation has been rescheduled for 09/10/2020. I used the CHAT feature to find out more but I was never given a response. Why would they wait untill the day before installation to tell me that further external work is required when they would of know about it on the 15th then they did the initial works. 

21/09/2020 - Spent 6 hours trying to talk to someone via all methods of contact to see why the installation was delayed and why it has been delayed for so long. I was told it was "Due to Covid" and they cannot bring it further.

Is there anything that can be done?

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jbrennand
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Re: Delayed Installation - Moving Home Service

Have you tried the pre-installation and delivery team - they may have more info? On.. 0800 052 1734

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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