Delay disconnection date

[Ultimatekopite]

Hi all,

Can someone please help me from Virgin. I want my disconnection date to be updated to 6th October 2023. Live chat told me they updated it and would send confirmation but had a feeling this would not be updated. Upon checking and being promised by another virgin colleague on live chat it'd be updated, I check today to see it's not been updated again

Please can someone help! 

[Ultimatekopite]

Bump

[Ultimatekopite]

Bump for support

[Vikki_M]

Hi Ultimatekopite

Thank you for your post and welcome to our community.

I will send you a private message now so we can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop back to me when you can.