Delay after delay. Seems such a common story for VM
25-03-202214:54 - edited 25-03-202215:12
Can anyone from VM on here confirm the reason why my install keeps getting cancelled on the day?
The customer services and pre-install just keep saying "cabling issues" but cannot confirm the actual issue, more irritating is that they keep saying they are awaiting permission from the local council to complete the works. Unfortunately for VM, I have evidence on the last two appointments that permits were fully granted so this is an absolute fabrication of the truth.
I have spoken to so many people on the phone at VM that I am at a loss. Currently had three Engineer home visits cancelled and 25 day delay. Now scheduled 9th of April but I have absolutely no confidence anything different will happen and that's before reading everyone else' stories.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
It's the mention of them paying out money - they have had panic attacks and fainted
Either that or they are frantically going through all the T&Cs of the compensation scheme to come up with an excuse for why they aren't going to pay out!.
