I ordered VM Broadband on 2nd Nov and was given the installation date of 11th Nov and engineer will visit the property in AM. One night before the installation, I received a text message from VM that installation can not go ahead as some construction is required. After several calls to CS team , i was given an email id of Construction team who responded that they have not looked at it and if they decided to proceed with construction, it may take 6-8 weeks.
As many others, I am working from home as well and now relying on my phone hotspot, what is my right in this case. Can VM deliver broadband using BT line as a temporary measure? any compensation?
VM dont use BT cabling (hence the issue!). You should look at what options are available to you with an Openreach company connection. If available, perhaps get connected on a monthly contract with them until VM is installed - or isn't. If it is you can cancel within 14 days and rejoin later, useful if you had to get a longer contract with the other user. Or keep both as back-up 🙂
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.