Virgin Media Community

[PhilipTOwen]

Hi! The cable from the street to our house has been damaged and needs to be replaced. Can we book an engineer to assist? 

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Yes. Phone in to customer service and report the fault. 

[Gareth_L]

Hello PhilipTOwen,

Thanks for your post. 
Sorry to hear about the issue with your external cable
I can look into this for you. First we can arrange a temporary fix then the engineer will organise a full replacement of the cable.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L