Damaged phone cable - how do i report this?

[dayzo]

Help, we are digging our drive only to find that the Virgin cable was only about 1-2 inches below the surface !!!!!!!! and it has now been partly damaged

Broadband and TV are still working but the phone is now disconnected

How do I report this please to get it repaired?

Please don't suggest the 0345 number as I have been through many options on there and just cannot find a way to report this 😞

thanks

[newapollo · Accepted solution]

Hi @dayzo 

I'm afraid  it's generally 150 from a Virgin landline  or 0345 454 1111 which is a free call on most tariffs as it's treat the same as a normal landline number.

You could try 0800 9528046.

When you do get through you need option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[dayzo]

ok, thank you! I will give that a try 🙂

[Reece_MH]

Morning dayzo 👋

Thanks for your post and welcome back to the Community Forums!

I'm sorry to hear there has been some damage to your cables, which has caused some Landline issues. I can see that you've spoken to our team since your post, and have been able to get these issues resolved. Please do let us know if you need anything else and we'll be happy to assist.

Thanks,