Thank you for reaching out to us in our community and welcome, sorry to hear the box on your wall outside has no cover and now all the cables are exposed, so I can help and arrange for this to be fixed I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Thanks for coming back to me via private message to confirm your information.
I have booked you in for the next available appointment. To view this please sign in to your Online Account, once you log in scroll down to Orders & appointments then click on View your orders.
Just to confirm, there will be no charge for this visit . If you do miss the appointment for any reason, a £25 missed appointment charge may be applied to your account on the day of the appointment so it is important to reschedule if needed.
Let us know how the appointment goes.
Sorry to hear you won't be home during this time. If the time of your appointment isn't convenient, you can re-arrange this directly in your My Virgin Media, here, or by contacting Paul directly in the private message conversation you have had recently.
Please be aware though, that some appointments can only be booked within certain timeslots, dependent on the work and availability.
Reece - Forum Team
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