Virgin Media Community

[Lostandfound36]

Hi - someone has been kind enough to kick the box off the cabling into my home, on the outside of the front of my house. I am guessing as soon as it rains (v likely with our weather!) there will be damage and loss of service.

How do I go about getting it fixed asap? Tried to call but was on the phone for an age and no real direction where to go.

Thanks 

[Adduxi]

Please post a photo of the box to help VM get the correct parts to the VM technician.

Also, don't worry too much about the weather as the VM cabling is very resilient .  If you wait here a day or two a VM Mod will pick this up.

[Lostandfound36]

will do - I manage to staple it on at an angle, but some cabling looks like it has been pulled - luckily no affect on services that I can tell 🙂 

thank you for replying BTW 

[Lostandfound36]

couple of pics - it's a very, very old box - CableTel owned the service before NTL, and then before Virgin Media!

the wiring has been pulled out of the wall and dislodged the glue

[Lostandfound36]

Hi - you said someone would pick it up and reply but nothing has happened - with it being 2 days now I don't know if Virgin are aware/going to replace - can't get through on a call at all

[carl_pearce]

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@Lostandfound36 wrote:
Hi - you said someone would pick it up and reply but nothing has happened - with it being 2 days now I don't know if Virgin are aware/going to replace - can't get through on a call at all

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It can take up to a week for a response.

[David_Bn · Accepted solution]

Good Morning @Lostandfound36, hope you had a great weekend!

Sorry we've not been able to get to this a little sooner!

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

[Lostandfound36]

I’ve just replied back. Thanks 🙏🏻