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paton166
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Damaged outdoor box

Hi there, I'm hoping someone can help me. My brown box outside has been damaged and the wires exposed. How do I arrange a repair, please?

 

 

 

 

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LittleMick73
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Re: Damaged outdoor box

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky
paton166
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Re: Damaged outdoor box

Thanks very much 🙂
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Zach_R
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Re: Damaged outdoor box

Hi @paton166,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear that your omni box has been damaged and cables exposed. Have you contacted the team to discuss getting this looked at, or do you need our help with this today?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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paton166
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Re: Damaged outdoor box

Hi, thanks for your reply.  I'm struggling to get through on the telephone - lines are busy.  Is there a way of doing it online or shall I just keep trying?  Thanks for your help! 🙂

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Zak_M
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Re: Damaged outdoor box

We can get that sorted for you @paton166.

 

Just to triple check,  are you currently a virgin media customer? No problem if not its just so we know how to proceed.

 

Kind regards,

Zak_M

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paton166
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Re: Damaged outdoor box

Yes, I'm a customer. Thanks 🙂
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Zak_M
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Re: Damaged outdoor box

Lovely. 

 

Ill pop you over a quick PM so that I can get some account information and we can go from there. 

 

Kind regards,

Zak_M

paton166
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Re: Damaged outdoor box

Thanks SO much for your help, this has been sorted now 🙂

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