Damaged cable under road

[Davidkeynsham]

Hi Guys

So we went offline last week, reported the fault, engineer arrived yesterday. The road was recently dug up, he said theyve cut through a virgin cable. He said it would be at least 2 more weeks before the council authorise temporary traffic lights etc and to call customer services to find out more...

So I called, was transferred to about 6 different teams who know nothing about the fault, I asked if they could send us a temporary dongle or SIM card WiFi, the answer was yes if I paid for it. 

I have no idea what to do next, any advice welcome 

 Thanks

[jb66]

I would advise getting extra data for your mobile phone so you can tether as it sounds like it will be quite a while for repair 

[Kath_F]

Hi Davidkeynsham, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear about the issues you have been having with your broadband. I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,