Menu
Reply
Stuartlawton
  • 1
  • 0
  • 0
Joining in
244 Views
Message 1 of 2
Flag for a moderator

Damaged cable outside house

Hi, cable is damaged outside and we have no broadband or TV.

An engineer is required but I can’t get through to anyone to arrange. 

Please contact me ASAP, the kids are driving me bonkers without WiFi!

 

thanks

0 Kudos
Reply
John_GS
  • 8.01K
  • 423
  • 702
Forum Team
Forum Team
192 Views
Message 2 of 2
Flag for a moderator

Re: Damaged cable outside house

HI Stuartlawton

 

Thanks for posting and welcome to the community. I am sorry to hear of the WiFi issues. I can see there is an ongoing SNR (signal to noise ratio) issue in your area. The fault reference is F008056054. The estimated fix date is the 29th May 2020.

 

Regarding the cabling, I have booked in an engineer and will PM you the date and time. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply