I have been using the website but cannot find how to report this issue or even the contact details to message the help team.
I have been at a property which had pre-existing fibre broadband which has been working since. The broadband was connected in an old outside box (has the NTL logo).
I have noticed that someone has forcefully removed the outside of the box, breaking it and exposing all the cables. I suspect that this was someone installing broadband on my neighbours property as theirs is now connected.
I would be grateful to know if:
1. If this is allowed for my neighbours to be connected to my box & whether that is standard practice.
2. Whether a replacement box can be installed ASAP as the exposed cables seem to be experiencing weathering /rain damage
The neighbouring property or at least the engineer should ask you if it's OK to use your box as a polite request before doing so however. At the end of the day it's vm equipment but they should still ask. The neighbour should also eventually be moved onto a dedicated cable as this is only ever a temporary fixture.