Virgin Media Community

[georae]

The external brown box has been damaged - not sure how this happened as it was intact last night and it was noticed this morning that it was damaged.

 

[Tudor]

The cover has just come off. It fits in with lugs to the top and is held in place by a cable tie at the bottom. It’s an easy job to do, but if you want VM to do it:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There may be a fee of £25 to pay.

[Alex_RM]

Hi georae,

Thanks for posting and welcome to our community 🙂

Sorry to see the outside box is missing the cover, have you been able to contact us since posting to arrange a visit?

Let me know if not and I can pop you over a private message to help 🙂

Alex_Rm